At Gilenzo®, your satisfaction matters. We accept returns and exchanges on unworn, undamaged items within 14 days of delivery. Items must have original tags and be in sellable condition. Defective or incorrect products will be fully refunded or replaced. Returns are processed quickly to ensure a smooth experience.

Gilenzo

GILENZO ORDER & SHIPPING POLICY

PLEASE ALLOW 2–3 BUSINESS DAYS for order processing, pending product availability and payment verification.
Once an order has been placed, it cannot be modified or cancelled. Please confirm that all order details are correct before completing the checkout process.

Gilenzo® does not ship on weekends or major holidays. All orders ship from Georgia, United States.

You will receive an automatic confirmation email once your order has been placed.
If you do not see the order confirmation within a few minutes of ordering, please check your spam or junk folder.

⚠️ PRODUCT AVAILABILITY & REFUNDS

Due to high demand, items may become unavailable even after an order has been placed.
In such cases, a refund will be issued to the original payment method or by check mailed to the address listed on the order, for the amount initially paid.

  • For refunds to the original payment method, please allow 5–10 business days to appear on your bank statement.

  • For check refunds, please allow 10 business days for delivery.

🔒 ORDER VERIFICATION

All orders are reviewed by our security team and can be cancelled by Gilenzo® at any time for fraud protection or suspicious activity.

📦 SHIPPING CONFIRMATION

Once your order has been processed by our fulfillment team, you will receive a shipping confirmation email with tracking information included.

Please note that orders may experience delays during special releases, major holidays, or markdown periods.

❌ RESTRICTED SHIPPING

Gilenzo does not ship to P.O. Box, APO, or FPO addresses.
Orders submitted with these address types will be automatically cancelled.

🕒 PRE-ORDER POLICY

Items marked as Pre-Order at checkout are expected to ship upon arrival at our facility.
Customers are charged at checkout to the payment method provided.

Once a Pre-Order has been placed, it cannot be cancelled or modified.

For any questions, please contact our team at:
📧 support@gilvenzo.com

🚚 SHIPPING OPTIONS & RATES

For orders within the United States, Gilenzo® offers the following shipping options:

  • Complimentary Standard Shipping (3–5 Business Days)

  • $20 Express Shipping (2–3 Business Days)

  • $30 Rush Shipping (1–2 Business Days)

All international orders are shipped via DHL Express for fast and secure delivery.

⏳ Shipping times are estimates only and do not include the standard 2–3 business day order processing period.

🌍 INTERNATIONAL SHIPPING & CUSTOMS

Gilenzo® offers worldwide shipping.
Please select your country on our homepage to shop in your preferred currency and view available shipping options.

🧾 Duties & Fees

Delivery duties and import taxes depend on your shipping destination and local regulations.
We recommend contacting your local customs office for assistance with estimating any additional costs.

You may also proceed to our checkout page where applicable duties and fees will be calculated automatically.

For any questions regarding international shipping, feel free to contact our team at:
📧 support@gilvenzo.com

🎁 HOLIDAY RETURN POLICY

For U.S. & International Customers

To make gift shopping stress-free, Gilenzo® offers an extended return window during the holiday season.

📅 Extended Return Period:

Orders placed between November 15 and December 31 are eligible for return or exchange until January 15 of the following year.

✅ Conditions:

  • Items must be unworn, unwashed, undamaged, and returned with original tags and packaging

  • Final Sale items remain non-returnable

  • Return shipping is complimentary for domestic U.S. orders

  • International customers are responsible for return shipping unless the return is due to a fulfillment error or defective product

💬 Questions?

Reach out to us at
📧 support@gilevnzo.com
for help with holiday returns or exchanges.

🔁 RETURNS & EXCHANGES – GILENZO

Gilenzo® offers complimentary domestic return shipping within the United States.

To initiate a return, please [click here] or contact our team.

We currently accept returns and exchanges within 14 days of the delivery date.

📦 RETURN CONDITIONS

All returned items must be:

  • Unworn, undamaged, and unwashed

  • With all original tags attached

  • Accompanied by the original invoice

Failure to meet these conditions may result in delayed processing or rejection of your return.

🔄 EXCHANGES

Exchanges are accepted only for a different size or color of the same style, based on availability.

If you wish to exchange your item for a different style, please:

  1. Return the original item for a refund

  2. Place a new order for your desired item

One complimentary exchange shipment will be provided per order.

💸 REFUND TIMING

Returns are typically processed within 3–5 business days of arrival at our facility.
Please allow additional time during peak seasons.

Once your return is inspected and approved, a full refund will be issued:

  • To your original payment method (please allow 5–10 business days for the refund to appear on your bank statement)

  • Or via check mailed to the address on file (please allow 10 business days for delivery)

🚫 NON-RETURNABLE ITEMS

  • Final sale items are not eligible for return or exchange.

  • If an item is received in non-original condition, no refund or exchange will be issued and the item will be returned to you.

❓ NEED HELP?

For assistance, please contact our customer service team at:
📧 support@gilevnzo.com

🌐 INTERNATIONAL RETURNS POLICY – GILENZO

Gilenzo offers complimentary international returns.
To initiate a return for an international order, please [visit here].

International orders are not eligible for exchanges.
If you wish to exchange your item for a different size, please return the item for a refund and place a new order on gilenzo.com.

RETURN CONDITIONS

Customers may initiate a return within 14 days of the order delivery date.
All returned items must be:

  • Unworn, undamaged, and unwashed

  • With all original tags attached

  • Accompanied by the original invoice

Failure to meet these conditions may delay the processing of your return.

REFUND PROCESSING

Returns are processed within 3–5 business days of arrival at our facility.
A full refund will be issued upon inspection of your returned item(s).

Refunds will be issued either to the original payment method or by check mailed to the address on the order.

  • For refunds to the original payment method, please allow 5–10 business days after processing to appear on your bank statement.

  • For refunds by check, please allow 10 business days for delivery.

If Gilenzo determines that returned items are not in original condition, no refund or exchange will be granted, and items will be returned to you.

EXCEPTIONS

Final sale items are excluded from returns and exchanges.

If you have any questions, please contact customer service at:
📧 support@gilevnzo.com

🕒 CUSTOMER SERVICE HOURS

Monday – Friday
10:00 AM – 6:00 PM PST

Our customer service team is available during the above hours to assist you with any questions or concerns.

📅 HOLIDAYS OBSERVED BY GILENZO

Please note that Gilenzo customer service is closed in observance of the following U.S. holidays:

  • New Year’s Day

  • Presidents’ Day

  • Memorial Day

  • Juneteenth

  • Independence Day

  • Labor Day

  • Indigenous Peoples' Day

  • Thanksgiving Day

  • Day After Thanksgiving

  • Christmas Eve

  • Christmas Day

📧 For assistance outside business hours, you can always email us at:
support@gilvenzo.com
We’ll respond as soon as possible during our next business day.

📦 IMPORTANT SHIPPING NOTICE

Please note that once proof of delivery is attached to a tracking number, Gilenzo® is not responsible for lost, damaged, or stolen items.
All risks are assumed by the courier service after delivery confirmation.

If you have any additional questions or require further assistance, please contact us at:
📧 support@gilvenzo.com

During sale periods, all sales are final. Please note that final sale items are excluded from returns and exchanges.
Gilenzo® reserves the right to extend, modify, or discontinue markdowns at any time without prior notice.

If Gilenzo® marks down the price of an item you have already purchased, we will adjust the sale price upon your request within 7 days of your delivery date.

Gilenzo does not participate in price matching with other retailers.